Skip links

Terms of Service

Last modified on 2nd January 2025

By using our Service, you acknowledge and agree to these terms. We encourage you to review them carefully.

1. Definitions Used

Company – Linearis SIA/ Linearis Translations UAB/ LINEARIS OÜ/ Linearis Translations Beijing Ltd./ Linearis Ltd.

Company’s representative – Employees of the Company who use the email domain @linearis.io

Customer – An Individual or a Company that orders Services from the Company.

Services – All websites under Linearis.io domain, services, applications, associated technologies, and the translation and interpretation solutions offered to Customers

Platform – Refers to the Linearis online platform, where you can submit and initiate orders and access the Service.

Customer Materials – Files, documents, glossaries, style guides, or other materials provided by the Customer for the purpose of completing the Service.

Translated Works – The final deliverable(s) created by the Company in response to the Customer’s Order, including translations, interpretations, and related outputs.

Quote – A detailed proposal from the Company that outlines the service costs and estimated delivery timeline for the requested services
Linearis Quality Policy – Is located at /quality-policy/.

2. About

For the purposes of these Terms of Service, the term “Company” refers to a group of entities, namely Linearis SIA, Linearis Translations UAB, LINEARIS OÜ, Linearis Translations Beijing Ltd., and Linearis Ltd. When a Customer agrees to these terms, they are entering into an agreement with these specific entities.

3. Service Provision

These Terms of Service apply to all Services provided by the Company to the Customer unless agreed upon otherwise in writing or required by law.

By using the Company Service, you agree to:

Compliance: Adhere to all policies, guidelines, and instructions provided by the Company in connection with the Service.

Prohibited Activities: Abuse or conduct illegal activities using the Service.

Company reserves the right to suspend or terminate your access to the Service or any individual Order if you violate this Terms of Service, engage in suspected misconduct or fraudulent activities, fail to make required payments, or for any other reason at the Company’s sole discretion, with or without prior notice.

4. Orders, approvals and complaints

Instant Quote – Customers can obtain an instant quote by uploading a document or manually entering the word count, selecting the source language and target language(s), and specifying the subject matter in the company’s Platform found at https://www.linearis.io/ or https://linearis.io/get-a-quote/.

The Quote includes a detailed service description, pricing (excluding VAT), and a proposed deadline. Customers can compare various service levels and select the one that best meets their requirements. If the provided price or deadline is not satisfactory, customers have the option to discontinue the process or contact us at info@linearis.io for a custom offer.

Order – The Customer can initiate an Order by providing all the required information through the Platform, including selecting the Quality Level for the Service as outlined in the Company’s Quality Policy.

When placing an Order, Customers must provide their name or company name, email address, and any relevant comments. By clicking “Order,” the Customer confirms their agreement to the terms and commits to payment as specified in the Quote.

Cancellations – Customers may cancel an Order if it has not yet been processed by the Company. However, Orders are often processed and assigned immediately after placement. If an Order is submitted by mistake, Customers must notify the Company within 20 minutes by emailing info@linearis.io or calling +371 672 77260. Failure to notify within this timeframe will result in the obligation to make full payment.

Price – The price provided for the Service by the Platform is automatically generated and may change after a human review of your Materials, serving as an indicative estimate of the total price. If any changes are required, a Company representative will notify you within 20 minutes, and you will have the option to agree to or reject the updated pricing.

Deadline – The deadline provided by the platform is automatically generated and may change after a human review of your Materials. If any changes are needed, a Company representative will notify you within 20 minutes, and you will have the option to agree to or reject the new delivery time.

Materials – The Customer is responsible for providing all necessary materials for the Service, including documents to be translated, contextual information about the translation, and any additional resources such as glossary guides. While the Company may offer recommendations regarding the appropriate source materials and formats, the quality of the final results will ultimately depend on the clarity, accuracy, and completeness of the materials and instructions provided by the Customer.

Delivery of Translated Works – When the Order is completed, the Company will return the Translated Works to the Customer according to the Quality Level specified in the Order chosen by the Customer. The Translated Work will be sent to the email address used to place the Order unless a different arrangement has been agreed upon.

Approval or Rejection – The Customer agrees to review all Translated Works before making the content public. The Company shall not bear any liability or indemnity obligations for the Translated Works if the Customer fails to conduct such a review.

If a Service does not meet the predefined written requirements, any additional requirements specified by the Customer and confirmed by the Company, or applicable industry standards, it will be considered subpar quality.

In the event of deficiencies in the Service provided, the Customer has the right to request the Company to rectify any identified errors prior to filing a formal complaint.

If the Customer and the Company are unable to reach an agreement regarding the identified mistakes, the Customer must submit a formal complaint about the Service within 30 days from the final delivery date. Complaints submitted after this 30-day period will not obligate the Company to take any action, and the delivered Services will be deemed as meeting the Customer’s expectations.

To file a complaint, the Customer must submit it in writing via email or regular mail, including the following details:

(i) reason for filing the complaint;
(ii) description of errors and frequency of occurrence thereof, if applicable;
(iii) in case the complaint is related to interpreting services, unedited audio and/or audio-visual recording, if available; and
(iv) it’s recommended to include the proposed solution or remedy sought by the Customer.

If the Company acknowledges the complaint and determines that valid service issues exist, the Company will provide an appropriate remedy, such as a service discount or the solution requested by the Customer, depending on the severity of the problem. However, the Company retains the responsibility to deliver a corrected assignment whenever feasible.

5. Payment Provisions

Upon completion of the final delivery, the Company will issue an Invoice to the Customer, detailing all payment terms as previously agreed in the quotation. This includes any applicable discounts and savings unless alternative terms have been agreed upon.

The Customer is required to pay the full invoiced amount within the specified payment period outlined in the Invoice.

In the event of payment delays, the Company reserves the right to engage third-party debt collection agencies to recover the outstanding amount.

6. Confidentiality

All documents and files provided by the Customer to the Company for an assignment are treated as strictly confidential and will not be disclosed to third parties without the Customer’s written consent, except when required for authorised Company employees or subcontractors involved in delivering the Service. The Company ensures that all authorised personnel and subcontractors have signed a Confidentiality Agreement.

Confidential Information does not include:

  • Information that is or becomes publicly available without a breach of this agreement.
  • Information independently received or obtained by the Company outside the scope of the assignment.

7. Intellectual Property

The final deliverable of the Service provided to the Customer becomes the property of the Customer for unrestricted use, provided that the Company has received full payment for the Service.

However, the Company retains the right to freely use and manage any glossaries and translation memories created during the course of providing the Service.

8. Applicable Laws and Regulations

Mutual cooperation shall be governed by the laws and regulations of the Republic of Latvia, the jurisdiction of the Company’s mother company Linearis, SIA.

The Company and Contracting Authority shall ensure that in the course of data processing, they shall fulfil all the obligations imposed by the applicable laws and regulations governing the field of data protection, including Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and shall take appropriate technical and organisational measures in order to protect personal data against unauthorised or unlawful processing thereof, as well as against accidental data erasure, destruction, damages, misrepresentation or disclosure.

9. Company’s privacy policy

By agreeing to the Terms of Service, the Customer also consents to the Company’s Privacy Policy. Please refer to the Privacy Policy at: https://linearis.io/privacy-policy/

10. Cookie Policy

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of the Linearis site. Please refer to the Cookie Policy at: https://linearis.io/cookie-policy/

11. Company’s Invoicing Authorities

Linearis SIA Linearis Translations, UAB LINEARIS OÜ Linearis Translations Beijing Ltd. Linearis Ltd.
Legal Address: Brivibas gatve 300 – 9, Riga, Latvia. LV-1006 Slucko g. 8, Vilnius, Lithuania. LT-09312 Endla 4-415, Tallinn, Estonia. 10142 Office 1202, Hong Tian Business Center, Dongzhimenwaixiejie 42, Dongcheng, Beijing, PRC, 100027 4132 E Joppa RD, STE 110-1288 Baltimore, MD 21236
Reg. No. 41203019463 302853808 12343159 91110101569450831K 9802305729
Tax No. LV41203019463 LT100007123511 EE101570581 EU VAT 91110101569450831
Bank details Swedbank, AS
HABALV22
LV84HABA0551004733851
Swedbank, AS
Bank code: 73000
LT907300010132803949
Swedbank, AS
HABAEE2X
EE622200221055862593
Industrial and Commercial Bank of China Ltd. (ICBC)
ICBKCNBJBJM
0200214509200130809
Evolve Bank & Trust
ABA Routing Number. 084106768
6070 Poplar Ave, Suite 200 Memphis, TN 38119